Customer Support
NKSLL’s customer support team is dedicated to keeping your shipments, documents, and port operations running smoothly. Choose your preferred channel below or explore support topics to reach the right desk faster.
Shipment & Tracking Queries
Port & Stevedoring Support
Documentation & BL Desk
Commercial & Key Accounts
How We Support You
From first booking to final delivery, our support team is connected to operations, documentation, and commercial desks so your queries don’t get “lost between departments”.
- Dedicated shipment support desk for container status, ETD/ETA, and port cut-offs.
- Document & BL team managing draft approvals, switch BL, and post-sailing corrections.
- Operations & stevedoring coordinators for loading sequence, port handling, and berth planning queries.
- Commercial & key account managers for contract rates, volume commitments, and annual negotiations.
Primary Support Hours
Sun–Thu
09:00 – 20:00 (BST)
Port-Day Coverage
Extended
Critical sailings & berthing windows
Average First Response
< 4 Hrs
During business hours
Support Coverage
Multi-Port
Chattogram · Mongla · Dhaka ICD
Primary Support Channels
Phone / Hotline
Ideal for time-sensitive shipment queries when your cargo is at port, on board, or close to cut-off.
Email Support
Structured responses, attachment-friendly and traceable – recommended for documentation and commercial queries.
WhatsApp & Digital Desk
Quick updates and coordination for regular shippers who need instant confirmations during port operations.
Support by Topic
Select the area closest to your question to know which details to share and which desk will respond.
- • Share your container number / BL number and origin–destination port when asking for ETD/ETA.
- • Use “Time-Sensitive / Urgent” if your query is linked to vessel cut-off or gate closing time.
- • For roll-over risk or space issues, mention your booking reference and preferred alternative sailing.
Recommended channel: Phone / Hotline + follow-up email to support@nksll.com.
- • Attach or reference your draft BL and clearly list the corrections required.
- • For switch BL / consignee changes, mention the reason and the relevant party approvals.
- • For short shipment / over-landed / manifest corrections, include port, container, and terminal details.
Recommended channel: Email to docs@nksll.com with all references in the subject line.
- • Mention your terminal name, vessel name, and rotation number for any port-side assistance.
- • For loading sequence, stowage or special handling, share your stow-plan or special instructions in writing.
- • For stevedoring / labour / equipment, specify required time window and cargo type.
Recommended channel: Operations hotline + follow-up email to ops@nksll.com.
- • Share your invoice number, customer code and BL number for any billing clarification.
- • For credit limits / payment terms, mention your expected volume and trade lanes.
- • For detention & demurrage disputes, share gate-in/gate-out records or port documents.
Recommended channel: Email to accounts@nksll.com with supporting documents.
- • For online tracking issues, share your BL or container reference and the error screenshot.
- • For portal access / login, mention your registered email and company name.
- • For API / EDI integration, briefly describe your system and data exchange requirements.
Recommended channel: Email to digital@nksll.com, subject: “Portal / Integration Support – [Your Company]”.
If your question doesn’t fit these categories, you can send a structured message through our Inquiry Form.
Go to Inquiry Form